Terms of Use

Please read the following Terms of Use carefully before using this site.

Copyright: All material within this Website is protected under the copyright laws of the United States and of other countries. Users are authorized to view and download a single copy of the material on this Website solely for their personal and non-commercial use. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or right to any intellectual property asset of Arrive IoT Solutions, LLC. (“Arrive GPS”), its subsidiaries, affiliates, successors and assigns, including but not limited to any rights regarding patents, trademarks, service marks, trade names or copyrights. Any unauthorized downloading, transmission, publication, display, public performance, broadcast or any other copying or modification of the material contained in this Website may violate applicable laws and may result in legal action.

Except as expressly set forth in this Website the trademarks set forth are owned by Arrive IoT Solutions, LLC. and refer to Arrive and its business units. Any rights arising out of use of the trademarks shall endure solely to the benefit of ARRIVE. The authorization provided herein is limited to use only as a link to the World Wide Web addresses of ARRIVE and its business units. No other use of the trademarks is authorized either expressly or by implication. The authorization provided herein is revocable at the sole discretion of ARRIVE upon its giving written notice thereof. Upon the receipt of such notice, the user shall immediately cease and desist from any further use of the trademarks.

Disclaimer of warranties: The material contained in this Website or which may be downloaded from this Website, including hyperlinks, are provided “as is” and “as available”. Such materials are displayed without warranty of any kind, either expressed, implied or statutory including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of the intellectual property rights or any other third party rights, uninterrupted service, or freedom from computer viruses and other harmful components. ARRIVE shall not in any circumstances, regardless of whether advance notice is given of the possibility of damages, be liable to any person for any damages whatsoever, including but not limited to any special, incidental, indirect or consequential damages resulting from use of, or reliance upon, such material.

The material contained in this Website is believed to be accurate and complete at the time of posting. Although every attempt is made to ensure that all material remain current and accurate, ARRIVE does not warrant its accuracy, completeness and currency at all times. ARRIVE reserves the right to make changes to the material displayed on this Website at its sole discretion and without notice. No reference to any product or service of a third party should be construed as an endorsement or recommendation.

Exclusion of liability: TO THE EXTENT PERMITTED BY LAW, ARRIVE EXPRESSLY EXCLUDES LIABILITY TO ANY USER OF THIS WEBSITE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE IN RESPECT OF THE USE OF THIS WEBSITE REGARDLESS OF WHETHER ARRIVE WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

The Internet is not a fully secure communication medium, and therefore confidentiality and privacy cannot be ensured. ARRIVE shall not be liable for any damages whatsoever, including but not limited to indirect, special, incidental or consequential loss or damage resulting from the transmission of confidential or personal information regardless of whether ARRIVE was advised of the possibility of such loss or damage.

Links to third party Websites: The information, content, accuracy, opinions expressed on linked sites provided by this Website are not verified, monitored, endorsed or controlled by ARRIVE. ARRIVE is providing these links to you solely as a convenience. The inclusion of any link to a third party Website does not imply any endorsement by ARRIVE of the Website, or the products and services such site promotes, sell and/or advises. The linked sites are not under the control of ARRIVE and ARRIVE is not responsible for the contents of any linked site, any link contained in a linked site, or any changes or updates of such sites. If you decide to access any of the third party sites linked to ARRIVE’s Website, you do so entirely at your own risk.

Intellectual property: All copyright, trademarks, trade names, patents, industrial designs, and other intellectual property rights (‘IPR’) contained herein are, unless otherwise specified, the exclusive property of ARRIVE. Furthermore, the ideas, concepts and/or their application, which may be embodied in this service remain and constitute items of intellectual property which nevertheless belong to ARRIVE. Indeed, we expressly draw attention to the protection afforded such information and intangibles under domestic law and international treatises governing copyrights, patents, trademarks, and other IPR.

Idea submission and/or solicitation: In an attempt to reduce disputes regarding the unsolicited receipt of ideas, and other information, ARRIVE and its employees do not accept or consider unsolicited ideas, including those relating to marketing, new technologies, product naming conventions and the like. ARRIVE cannot guarantee that any such unsolicited ideas and related materials received shall be treated as confidential and/or proprietary whatsoever.

Breaches, governing law and jurisdiction: Where a user of said service is found to be in contravention of the aforelisted terms and conditions ARRIVE shall pursue any and all remedies available to it, by operation of law or otherwise. This agreement shall be interpreted and enforced in accordance with the federal laws of United States, and where relevant.

Privacy Policy

Protecting the security and privacy of your personal information is important to ARRIVE and to the way we conduct our business in compliance with laws on privacy and data protection in the countries in which we operate. We hope this Privacy Policy will help you understand what personal information is collected by ARRIVE, and its portfolio of products (“ARRIVE GPS”, “ARRIVE IOT SOLUTIONS” “we”, “us”), how it is used and with whom it may be shared.

“ARRIVE” means ARRIVE GPS Solutions, LLC., including its wholly-owned subsidiaries that are incorporated in any state or territory of the United States; Arrive IoT Solutions, LLC.

Information We Collect

When you visit our ARRIVE website, we collect anonymous information and we may collect or ask you to provide certain information, in order to help us better serve you. ARRIVE does not collect personal information from you unless you provide it to us. This information, including the anonymous information, may include:

  • Clickstream information, that is not personally identifiable, such as such as type of Internet browser and computer operating system used; domain name of the website from which you linked; number of visits; average time spent; pages viewed
  • Contact details, such as name, email address, mailing address
  • Information you provide us to receive technical assistance or during any live customer service interactions
  • ARRIVE data & information related to how you use any of our ARRIVE Products

How We Use Your Data

By providing personal information to ARRIVE, you acknowledge that you express consent to our collection, use and disclosure of your personal information pursuant to this Policy.

ARRIVE may use your data to:

  • Measure the use of our website and improve its content
  • Provide you with a personalized experience on the ARRIVE website, readily tailor information to your needs, bypass gated content forms, apply information gathered to personalize content on individual pages and gather information about how the site is being utilized to develop a better experience
  • Subscribe you to receive our ARRIVE email newsletter, blog or confirm event attendance
  • Provide you with additional information about one of our ARRIVE Products
  • Provide you with technical, customer and account support
  • Communication of corporate news, product developments and updates
  • Allow you to apply for a job with ARRIVE
  • Verify your identity and entitlement to ARRIVE products or services, when you contact us or access our services
  • Enforce our legal rights or comply with legal requirements
  • We may store your personal information and comments for future use and reference in order to maintain an appropriate record of our relationship with you.

In addition to the purposes listed above, we may use your data to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This is in compliance with applicable consent requirements. If you do not want us to use Your Data in this way, you can choose to not give your permission on the webpages and/or forms with which we collect Your Data. This will include un-checking a box on the webpages and/or forms or by unsubscribing at any time from promotional emails.

If you have subscribed to receive a company newsletter or any other type of communication from us and later change your mind, you may contact us to have your name removed from our distribution lists via SALES@ARRIVEGPS.COM

Tracking Technologies and Do-Not-Track Cookies

  • Cookies
    • A cookie is a commonly used automated data collection tool. Cookies are small text files that are stored by the browser on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a “memory” for the website, so that it can recognize you when you come back and respond accordingly
    • On the ARRIVE Website, the Cookies generated by our site may be used to:
      • Personalize the experience the website offers
      • More readily tailor information to your needs
      • We may use these cookies to bypass gated content forms
      • Apply information gathered to personalize content on individual pages
      • Gather information about how the site is being utilized to develop a better experience
    • If you do not wish to receive cookies, the Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
    • Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer
    • Because cookies allow you to take advantage of our sites features, we recommend that you keep them turned on in order to view our site at optimal performance.
  • Do-Not-Track
  • If you wish to further prevent tracking of your online activity, you can set a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (DNT) signal.
  • Please be aware that our websites may not recognize or take action in response to DNT signals from your web browser. At present time, there is no universally accepted standard for what a company should do when a DNT signal is detected. However, should a final standard be established, we will assess how to appropriately respond to these signals.

How We Disclose Your Data

ARRIVE will not sell or provide your personal information to any other party, unless you provide us with explicit permission to do so or unless we are compelled by law or in the good-faith belief that such action is necessary to conform to law or to legal process served on ARRIVE.

  • Partners
    • ARRIVE may share any of your personal information with its corporate affiliates or external suppliers, but only to fulfill the purposes of use as described above.
  • Service Providers Processing Data on ARRIVE’s Behalf
    • We may use contractors and service providers to process Your Data on our behalf for the purposes described in this Policy. We contractually require service providers to keep information secure and confidential and we do not allow our data processes to disclose Your Data to others without our authorization, or to use it for their own purposes. However, should you have an independent relationship with any of these service providers, their privacy statements will apply.
  • Law Enforcement
    • In certain instances, it may be necessary for ARRIVE to disclose Your Data to government officials or otherwise as required by applicable law. No personal data will be disclosed to any law enforcement agency or governmental agency except in response to:
      • A subpoena, warrant or other process issues by a court of competent jurisdiction
      • A legal process having the same consequence as a court-issued request for information, in that if ARRIVE were to refuse to provide such information, it would be in breach of a local law, and it or its officers, executives or employees would be subject to liability for failing to honor such legal process
      • Where such disclosure is necessary for ARRIVE to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered
      • A request for information with the purpose of identifying and/or preventing credit card fraud
      • Where such disclosure is necessary to prevent or lessen a serious and imminent thread of bodily harm to the data subject
    • Global Data Transfers
      • ARRIVE is a global company, processing information in many countries. To conduct our business, and in accordance with this Policy, your data may be transferred to our approved partners, service providers, contractors, ARRIVE Global Locations & Global Data Centers, or to subsidiaries of ARRIVE, all of which may be ARRIVE in countries around the world. We will take steps to ensure the necessary level of protection is in place for these transfers, and all transfers will occur in compliance with applicable laws and regulations.
      • As we continue to develop & expand our business, we may acquire subsidiaries or other business entities. As a result of such transactions, and for the purpose of maintaining a continued relationship with you, we may transfer Your Data to a related affiliate. If we are involved in a reorganization, merger, acquisition or sale of our assets, Your Data may be transferred as part of that deal; we will notify you of any such deal and outline your choices.

EU-US Privacy Shield Framework

ARRIVE complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. ARRIVE has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

In compliance with the Privacy Shield Principles, ARRIVE commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact ARRIVE at: privacy@arrivegps.com

ARRIVE has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning personal data transferred from the EU.

As part of our commitment to the EU-US Privacy Shield Framework, ARRIVE:

  • recognize the right for a data subject to access information held
  • recognize the right of a data subject to request independent dispute resolution via an EU Data Protection Authority (DPA)
  • recognize the right of a data subject to invoke binding arbitration for resolution of complaints via the Privacy Shield panel
  • disclose we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)
  • disclose that data subject data may be provided to third parties for service processing
  • retain full liability in cases of onward data transfer to third parties as detailed above

How We Protect Your Data

We have taken all appropriate technical and organizational security measures to protect Your Data from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:

  • Personally identifiable information is stored behind a firewall and is not publicly accessible
  • The use of encryption, monitoring and endpoint protection software is used on all of our systems & within our global data centers
  • Physical safeguards in relation to the storage of your data, including controlled access to our facilities, controlled access to Your Data and secure destruction of media containing Your Data
  • Organizational training & awareness programs are provided to all ARRIVE employees to understand the importance & means by which they must protect Your Data
  • Our site is not directed to, nor do we knowingly collect information from any children under the age of 13

Managing Your Data

ARRIVE will retain Your Data for as long as your account is active or as needed to provide you services. We also retain and use Your Data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Data for as long as is necessary for the purpose for which we collect it.

Should you have any questions or concerns about your privacy, or if you would like to verify Your Data that we have received, remove the data, and/or make corrections to the data, please contact us: privacy@arrivegps.com

Your Rights

Regarding your Information, you have the following rights:

  • Right to be Informed
  • Right of Access
  • Right to Correct or Verify
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object to Processing
  • Right to Withdraw Consent

Changes to this Policy

ARRIVE reserves the right to revise or modify this Policy. In such event, we will post a notice on this website prior to the change becoming effective and, if the changes would have an effect on Your Data, we will either notify you or provide you with an opportunity to opt-out.

 

Arrive GPS Return Policy

Products purchased may be returned to arriveGPS within the period of 30 days of the original date of purchase. Products returned must be in new, unused condition in its original packaging. If the returned units have been activated on the arriveGPS service, service fees, activation fees, and any additional service related charges will not be repaid to the customer. All shipping costs made by the customer will not be reimbursed.

Your Return Bid will be rejected or approved within 48 hours (2 days). If accepted, you will get directions on how the product is to be returned. It is the obligation of the customer to send a rejected product to arriveGPS within 10 days of return authorization. Any return after 10 days of consent is subject to rejection at the discretion of arriveGPS.

The return process might take a week or two depending on the size or magnitude of the product and the time to thoroughly inspect the product. Once inspected, arriveGPS will determine whether or not a refund is to be granted and then notify the client of the determination. Credit or Debit card refunds can take 3-5 business days to under-go processing once approved by arriveGPS.

Refurbished products are sold as (final sale) and cannot be authorized for a refund.

Arrive GPS Warranty

Arrive GPS warrants that all our products will be defect-free in workmanship or in materials for the time period of 30 days. The date of shipment marks the beginning of the warranty. The warranty is stretched to our customers and applies to all arriveGPS products bought, mounted, and used for the purpose for which the product was designed. The warranties cover defects arising from normal use and excludes failures or malfunctions resulting from abuse, neglect, misuse, abuse, alteration, issues with electrical power, usage not in line with product instructions, natural acts, or wrong repairs or installation made by anyone other than a arriveGPS personnel or a arriveGPS authorized third-party expert. arriveGPS reserves all right to swap functionally equivalent new or operational used parts or products.

Arrive GPS Warranty Claims Process

For a customer to be entitled to Warranty repair or replacement, such customer must alert arriveGPS via the arriveGPS Online RMA Request Form within the period of 30 days after observing a suspected defect in the product, but in a situation prior to the expiration of the provided 30 Day Warranty Period, Notice to arriveGPS via email, live chat, or phone, will not be considered as a notice to arriveGPS.

Before the shipment of any suspected defective product to arriveGPS, the customer must have obtained a Return Authorization Number (RMA number) from arriveGPS and must be able to provide proof of warranty entitlement requested by arriveGPS. Any returned product received by arriveGPS without a return authorization number may, at arriveGPS’s discretion, be returned back to the customer without replacement or repair. Once return authorization is gotten, the customer becomes responsible for packaging and shipping such product to arriveGPS, within 10 days after receiving the return authorization. Once returned product(s) are received by arriveGPS, assessment and authorization or denial of warranty claims may require up to (7) working days. Any product(s) returned under the provided terms of the arriveGPS Warranty which is determined to carry no manufacturer defect and is in good working condition is subject to return shipping charges.

In any event of an authorized Warranty replacement, arriveGPS will adjust data services to provide for any number of days required to end the Warranty process.

Arrive GPS Dispute Resolution

In any event of any dispute between Parties hereunder, such Parties shall attempt to resolve the disagreement in an informal way. Upon written or printed request from either Party, the other Party shall, in 5 working days, label an authorized representative for resolving any dispute. If no party is represented such Party shall be the person whose name approved this Agreement. Unless if not provided here in this Agreement, the Parties settle that there shall be no degradation or interruption in Service in the course of the informal dispute resolution processes. The chosen representatives shall deliberate the issue and resolve in good faith in a struggle to settle the dispute in an orderly and timely fashion. Compliance with this arrangement or provision shall not in any way relieve Parties involved in the dispute from compliance with any and every other obligation stated in this Agreement.

Any controversy, claim or dispute that cannot be settled by the Parties relating or arising out of this Agreement shall be resolved by arbitration in agreement with the Commercial Arbitration Instructions of the American Arbitration Association (“AAA”) and ruling upon the award extracted by the arbitrators may be adopted in any court with jurisdiction thereof. The arbitration shall be held in any location as the Parties should mutually agree upon. Every aspect of the arbitration shall be taken or treated as confidential. Neither the arbitrators nor the Parties may disclose the content, existence, or results of the arbitration, except a need arises to comply with legal or regulatory necessities or in relation with the implementation thereof.

In an event that fits or arbitration is required or an attorney retained by either of the Party to implement the terms of this Agreement or to receive any money payable hereunder or to accept any monetary damages for breach hereof, the prevailing Party would be eligible to recuperate, in addition to other remedy, court costs, the reimbursement of reasonable attorney’s fees, and every other related expenses suffered in connection therein.